Refund policy

Return Policy

Return Policy

Customer satisfaction is our top priority. While we are confident in the quality of our products, unexpected situations can sometimes occur. That's why we offer a fair and transparent return policy.

30-Day Return Guarantee

Within 30 days from the date you receive your product, you may request a return in the following cases:

  • Broken or damaged product: If the product arrives broken, cracked, or physically damaged
  • Defective or faulty product: If the product does not work or does not function as described
  • Improper packaging: If the product was not packaged properly and arrived damaged as a result
  • Product breaks after delivery: If the product breaks or gets damaged during the 30-day period
  • Product malfunctions after delivery: If the product stops working or malfunctions during the 30-day period

Returns Not Accepted

Your return request will not be accepted in the following situations:

  • 30-day period exceeded: Return requests made more than 30 days after delivery will not be accepted
  • Normal wear and tear: Excessive wear and tear resulting from misuse or abuse

Return Process

  1. Contact Us: Submit your return request via [your email address] or through our contact form
  2. Send Photos: Share clear photos showing the product's condition
  3. Get Approval: We will review your request and respond within 24-48 hours
  4. Return the Product: After approval, return the product in its original packaging (if possible)
  5. Receive Your Refund: Once the product reaches us and is inspected, your refund will be processed within 5-7 business days

Important Notes

  • Photos showing the product's condition are required for return acceptance
  • Return shipping costs are the customer's responsibility
  • The 30-day period starts from the date the product is delivered to you and cannot be extended
  • All returns must be requested within 30 days of delivery - no exceptions
  • Returned products will be inspected upon arrival

Contact

Please don't hesitate to contact us with any questions about returns. We're happy to help.